Store Policies, your premier source for new & replacement workboat seating, is a Suburban Seating & Safety company.


For returns on any order (phone, internet, fax, et al.), please email with complete details and reason to request approval for the return. All returns must be made within 30 days. Upon approval, a return authorization (RA) number will be issued. Returns for replacement or exchange will not be subject to a restocking fee. Returns for refunds are subject to a restock fee of 20%, excluding shipping charges. All items returned to Suburban Auto Seat Co, Inc will be examined by our warehouse manager. In order to receive full credit for your return the items must have:

  • The RA number clearly visible on all returned items. Upon receipt of RA number, simply ship the package back to Suburban Auto Seat Co, Inc .

  • All returned items must be returned in new, ready to sell condition with all original packaging, paperwork and parts included. (If product is not in new condition, or does not meet our return conditions, we may not be able to issue full credit or exchange for replacement).

After we accept your return, the credit card originally used to place your order will be credited for the purchase price (and sales tax), minus any applicable shipping charges and restocking fees. Customers are responsible for all shipping costs to return an item unless item arrived damaged.

All custom/special orders, closeouts, international shipments, & items marked as non-returnable cannot be returned or canceled.

Custom/Special Orders

All orders must be prepaid prior to shipping. This applies to items in-stock as well as special ordered and custom-ordered items. All custom/special orders cannot be returned or canceled. All custom/special orders can not be returned or canceled as well as closeouts, international shipments, & items marked as non-returnable.

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Damaged Shipments

Once the product leaves our facility, it is the carriers’ responsibility to deliver it in good condition.  It is the buyers’ responsibility to check all received orders for damage prior to accepting it from the carrier. 

If your items arrive with obvious damage, DO NOT refuse  the items. Instead, accept and sign the carrier sheet with notes that they are received damaged. Then, please contact our office at 844-727-7328 for assistance and further instructions. Refusal of the shipment will result in additional fees from the carrier that cannot be avoided and will be passed to the original purchaser. If the damage is discovered after delivery has been accepted, customer is to call the shipper and file a damage claim. The shipper is responsible for reimbursement payment for damaged goods.

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Shipping & Pick-Up

Suburban Seating ships worldwide through a network of carriers to ensure the best service and price for our customer. Domestic shipping within the continental US for items in our online store varies by item. Please visit the individual product pages to see the corresponding charges for your product interest.

For your own protection, all orders are shipped with a signature required upon delivery. You may request in writing (email) that your order be shipped without a signature required prior to placing your order. Please contact our customer service department for shipping charges on all products outside of our online web store, shipping outside of the continental US, and bulk order shipping. We cannot ship to a P.O. Box.

All orders received by 1:30 PM EST for in stock items will ship same day. Orders received after 1:30 PM EST for in stock items will ship the next business day. All urgent orders for in stock items will ship same day as long as our trucks haven't picked up for the day. All lead times listed on our site for out of stock items are estimates and do not include travel time from our location to yours.

We are here to meet your urgent needs! If you need an order expedited, please contact our customer service department and we will process your order accordingly. Please note: once guaranteed deliveries have been picked up by the carrier, it is the carrier's responsibility to deliver the items on time. Once a shipment is processed, the product is in the hands of the carrier and delivery time is determined by their schedule.  We strive to provide accurate shipment timelines based on information provided by the carrier, but Suburban Seating & Safety cannot guarantee delivery time once it leaves our door. Please contact the carrier on your receipt for delivery status using the tracking number provided. Please contact customer service should you need your tracking number.

At the customer's request, we will gladly make arrangements for redelivery or change of address with our shipping carriers when possible. Each carrier has different rules and fees regarding changes to a shipment. Customers requesting these changes after the product has been shipped will be charged the associated fee and in some cases may be responsible for contacting the carrier directly to arrange changes to the delivery.

The Freight quote that has been provided is based on and charged according to the shipping location information provided by the customer. Should the information provided by the customer prove to be inaccurate or should modifications be made, the customer is responsible for any additional freight or shipping costs associated with that shipment. This includes but is not limited to: Re-delivery charges, Change of Address Charges, Residential Delivery charges, Delivery Appointment fees, Lift Gate charges, Government/Military Delivery charges, Inside delivery charges, and/or customs fees. Any of these additional fees may be charged to the customer without notice after the delivery is completed.

Orders held for customer pick-up will be stored for 2 weeks from the date on your invoice. After 2 weeks, the order will be shipped to the customer at the customer's expense.

For more shipping information please click HERE

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Order Cancellation

To cancel ANY order (phone, internet, fax, et al.), please contact a customer service representative within 24 hours of placing order, Monday-Friday 8:30am-6pm EST at (844) 727.SEAT. Orders CANNOT be canceled by email or voicemail. If an order is canceled before it has shipped but after the credit card has been charged, a 3.5% order processing fee will be assessed. Orders canceled prior to credit card charging are not subject to this fee.

All custom/special orders, closeouts, international shipments, & items marked as non-returnable cannot be returned or canceled.

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All warranty policies are established by the manufacturer. As their authorized distributor, we will process all warranted items originally sold by Suburban Auto Seat Co., Inc. If an item fails during the warranty period, the buyer should contact Suburban Auto Seat and we will replace or repair the product as per the manufacturers warranty stipulations. Please note, warranties do not cover products damaged in shipping (see damaged shipments above), modifications, abuse, unintended use, misuse, acts of God, incorrect installation, or any other act not specifically covered resulting in damage to the product.

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Sales Tax

Orders shipped within New Jersey will be charged 7% sales tax. If we are provided with a properly completed ST-3, ST-4 or other applicable form, sales tax becomes the responsibility of customer for resale purposes.   Sales tax for orders shipped outside New Jersey will not be charged or withheld and is the sole responsibility of the customer.

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Copyright & Trademark

All site design, graphical user interface, text, graphics, interfaces, and the selection and arrangements thereof, are the property of Suburban Auto Seat Co, Inc and are protected by U.S. and other international copyright laws. Any unauthorized use of the materials appearing on Suburban Auto Seat’s website or printed material is in violation of copyright, trademark and/or other applicable laws and could result in criminal or civil penalties.

All Suburban Auto Seat Co, Inc. trademarks, trade names, service marks and copyrights are proprietary to Suburban Auto Seat Co, Inc and can not be used in connection with any product, service or other website or printed material in any manner without Suburban Auto Seat Co, Inc written permission. All other trademarks, product names, product features and benefits, company names, logos and copyrights are the property of their respective owners.

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Privacy Statement

Suburban Auto Seat Co, Inc. has created this privacy statement in order to demonstrate the firm commitment to the privacy of visitors and customers. The following discloses the information gathering and dissemination practices for the website:

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Cookies are used to keep track of shopping cart activity and to deliver information customized to respective customer interests. A cookie is stored only on the customer's respective computer and does not contain any credit card, address, or other personal information. The cookies are not shared with any other company.

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IP Addresses

IP addresses are used to help diagnose problems related to server operations. IP addresses are also used to help identify customers, their respective shopping carts and to gather broad demographic information.

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Information Use

Individual contact, registration, order, contest, survey and other information collected online from users (including name, address, email, telephone, demographic, vehicle) will not be sold, rented or provided to third parties for any type of use. Suburban Auto Seat Co, Inc reserves the right to use this information to send its users company related information or promotional material. Users are afforded a clear opportunity to opt-out of any email list as outlined in the Suburban Auto Seat Co, Inc. email privacy policy:

Email Privacy Policy

This email privacy policy has been created to demonstrate Suburban Auto Seat Co, Inc firm commitment to your privacy and the protection of your information.

Why did you receive an email from us?
If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.

How we protect your privacy
We use security measures to protect against the loss, misuse and alteration of data used by our system.

Sharing and Usage

We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.

How can you stop receiving email from us?

Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.

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New 350-Passenger "Ocean Queen Rockstar" Joins NYC Ferry Fleet

LODI, N.J., July 19, 2017 — NYC Ferry boat equipped with 350 Freedman seats supplied by Suburban Auto Seat Co., Inc., ( arrives in NYC. The larger-capacity ... Read more +

Suburban Auto Seat Achieves WBENC Re-Certification

LODI, N.J., June 7, 2014 — Suburban Auto Seat Co., Inc., specializing in the distribution of replacement truck, agricultural vehicle, bus, ground support equipment, ferry boat... Read more +

About Us

Established in 1947, Suburban Seating & Safety has focused providing our clients with quality seating for commercial vehicles for three generation and more than 70 years. Our client's satisfaction is paramount to us. As an industry leader, we stand behind the products we distribute offering products with quality workmanship that are durable, comfortable and designed for longevity. Read more +

Contact Us

You may reach us toll-free: (844) 727.SEAT!

Or fill out the form here to receive more information about our products.

Hours of operation:
8:30AM to 6:00PM EST, Monday - Friday

(844) 727.SEAT


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